I am so fucking pissed right now, I don’t even care if some government agency spiderbot sniffs out the words “I’m going to bomb….etc” and comes knocking on my door. I will tell them to “take a few steps back and literally fuck their own faces” (to quote Tom Cruise in Tropic Thunder). I’ve had it with companies who don’t even pretend to offer real customer service.
As I have absolutely no power against these huge companies, the only pathetic outlet I have for the rage bursting out from within me right now is simply to vent on my blog and facebook. It’s all so feebly pathetic, it makes me even more raging pissed how powerless I am.
A little over a year ago, Petra and I opened a joint checking account with Chase. The banker offered us a $10,000 dollar credit card along with it. He asked me if I wanted a Chase rewards package added to it. I specifically asked him if it would cost anything. He said no, it’s free. We agreed. A month later, I used it to buy $30 worth of groceries simply to activate it, as I was told to do by mister banker jackass. I then waited a week and went online to my Chase account and made a money transfer to pay it off. I received a confirmation of the payment in an email.
No plans to use this card ever again unless there was an emergency. I forgot all about it and continued to carry it in my wallet. 3 months later while online looking in my account, I see that I had been billed a late fee of $35.00 from my Visa credit card, because according to them, I never payed the initial $30.00 groceries off. I look back into my account and see that the transfer never actually took place.
Already this shit is not worth it.
So I finally say “fuck it” and just pay everything all over again ($65.00) through the mail with a fucking check (circa 1980 billing system) to make sure their messed up online HAL computer system doesn’t fuck it up. A week later, I see that my overdue balance from my Visa credit card is FINALLY down to zero and I figure that is the end of that.
I never use the card again and nearly a year goes by.
Then last night, I see that I am suddenly overdue AGAIN on my Visa credit card for another $65.00!! WTF? I call up Visa and they inform me that my card has a rewards package attached to it and that there is a yearly fee, which I have not payed twice since opening the account and have been charged late fees on top of my already overdue fees!
I explain to her that the banker who offered us the card said that it wouldn’t cost us anything at all. The Visa operator informs me that the free rewards package only lasts for a year and that the policy was changed about 6 months ago.
Apparently, I was sent a small notice in the mail along with all the other bullshit junk mail they’d sent me. Since I didn’t pay my two rewards fees charges, they have since billed me late fees as well.
My head was about to explode.
I explained to her that if she looked at my charges she would see that I only used this credit card once for groceries almost a FUCKING year ago to activate it and haven’t used it since. WHY THE FUCK WOULD I WANT TO PAY A REWARDS FEES ON A CREDIT CARD THAT I AM NOT FUCKING USING??!!
She informed me that I was notified in the mail and I should have cancelled the rewards package then. I told her that all of my bills are automatic deduction and I only look at my account online because I don’t want to deal with their constant stream of junk mail that may or may not be pertinent. She told me that wasn’t their problem.
She informed me that I had no choice but to pay.
So now, I’ve spent almost $100.00 for a credit card that I not only never use, but NEVER FUCKING ASKED FOR IN THE FIRST PLACE!
And it’s not really the money. It’s this feeling of complete dismissal and total lack of respect for people. It’s the operator on the other end who has this “Seriously? I don’t give a flying fuck about any of you people. I don’t even like my job; and NO you can’t talk to someone above me. This is just company policy. Deal with it and pay up, ass clown”.
The operator informed me that this was not Visa’s fault or problem, but rather my own mistake. “Yes”, I said. “The mistake was choosing Visa and expecting some sort of actual customer service.”
Feel free to vent your own frustrations to this note, as I plan to post it on my Blog and then send Visa customer service a link to it, showing them how many people think they SUCK MONSTER MONKEY BALLS. Not that it will make even the tiniest bit of difference.
HOBBIT — OUT.